Refund policy

Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date so we can work to resolve the issue.

All items have to be in the original manufacturer box and packed the way the manufacturer packed them. We take special care in packing your order, but some items may shift in transit and may cause parts to become loose or fall off. Please note that very minor imperfections on models, while not common, do occur. If your item arrives damaged, please keep the original manufacturer box and shipping carton and email us right away. All defective models may be returned for a replacement for identical items only.

Please note that any items which have been glued or altered will not be accepted back for refund or exchange. If the item is returned to us because of an insufficient address provided or the customer was not available to sign for the package, the original shipping fee in this case is non-refundable.

We are not responsible for lost or undelivered packages in the event you moved and forgot to change your shipping address, or if provided the wrong delivery address.